The first device is the device you are currently using. You will see a list of devices that you have used to sign in with your Google Account. You can do this job on any of your devices like your computer, phone, or tablet.Ģ.
If you don’t sign in, you need to use your Google Account to sign in and continue. Go to your Google Account device activity page using a web browser.
For more information, read our article on getting help with a hacked account.Read More How to Sign out of Google on All Devices?ġ.
Signs that your account has been taken over include seeing listings or bids that you didn’t make or noticing that your password was changed without your knowledge. We can also help you remove any unauthorized bids or listings. If you think someone is trying to take over your account, we may place a temporary hold on your account until we can safely return control of it to you. If you don’t recognize the login details, contact us to let us know. We’ll notify you by email if a new device is used to sign in to your account that hasn’t been used to access your account before. If anything has changed without your authorization, contact us right away. Check your active bids and listings in My eBay - opens in new window or tab to make sure they’re yours. It’s a good idea to check My eBay - opens in new window or tab and your preferences - opens in new window or tab regularly to make sure no one has accessed your account or made changes without your permission. Report any strange activity on your account We’ll let you know that we received your email, and we will investigate.įind out how to spot suspicious emails in our article on recognizing spoof emails. If you receive a suspicious email claiming to be from eBay, you should immediately forward the message to us at Don’t click any links in the email or open any attachments. Spoof or phishing emails are emails that claim to be from eBay and are sent with the intent of accessing your passwords and other sensitive information. Read our article on changing your contact details for more information.
If you change your address or phone number, or set up a new email address, please update your contact details as soon as possible so your account information remains correct. It’s important to keep your contact information up to date so we can reach you with updates about your account. You can check your trusted devices at any time by visiting the Security Center. You can add up to 100 trusted devices to your eBay account.
Keep in mind that if you change your 2 step verification method or remove a trusted device, you’ll need to follow the steps to add the trusted device again. Next time you sign in using the trusted device, you may not be prompted for a 2 step verification, but your account will still be secure. If you see “Remember this device” when you sign in using 2 step verification, you can select the link to add your device as a trusted device. We’ll also send you an email to let you know when you’ve switched 2 step verification on or off. If you change your mind and want to switch 2 step verification off-or you’d like to change from SMS to app notifications or vice versa-simply follow the steps above to turn off the function. Follow the on-screen prompts to add your mobile number.Select Use text next to Text messages on mobile.Select Edit next to 2 Step Verification.Go to your name in the top left-hand corner and choose Account settings from the dropdown menu.Here’s how to set up 2 step verification by SMS: Go to Sign in and security and then choose 2 Step Verification.Download the latest version of the eBay app.Here’s how to set up 2 step verification on the eBay app:
Once you’ve switched on 2 step verification, each time you sign in to your account you’ll be able to confirm your identity via an eBay app push notification or by entering a code we send you via SMS. Once you’ve enabled 2 step verification, only you can access your account, even if someone else has obtained your password. To add an extra layer of security to your eBay account, we strongly recommend you enable 2 step verification. To find out more, read our article on changing your password. Your email password should be different from your eBay password. If you think your eBay account was compromised or hacked, you should change the passwords for both your eBay account and personal email account.
To keep your account secure, we recommend regularly updating your password. Here are some things you can do to help protect your eBay account and keep your personal data safe.